Call screening privacy

This page covers call screening, which we set up separately for families who request it on cueprotect.com. The Calls area in the CueProtect app shows what it screened. The rest of the app's privacy details are on the main privacy page.

What happens

Calls to a CueProtect screening number are carried by Twilio, a phone service. Callers are told they're speaking to an automated screener.
No call audio is recorded. What the caller says is turned into text for the check and dropped shortly after the call.
Twilio turns what callers say into text, under its own terms. CueProtect doesn't keep audio of any call or message.
Messages: if a caller leaves a message, its text is stored encrypted until you delete it or 30 days pass. You can read it in the private CueProtect app we set up for you or hear it by calling in, both after your PIN. The text is made automatically and may contain mistakes.
Call history: when call history is turned on, CueProtect keeps a limited, encrypted record of screened calls for up to 30 days so you can review what happened: the time, the number if shown, who the caller said they were, what happened to the call, whether warning signs were found, and a one-line explanation. It doesn't include recordings or the screening conversation. You can delete your call history at any time.
Blocked numbers: kept, with the date you blocked them, until you unblock them. Blocking only works while the number is kept. Deleting call history doesn't unblock anyone.
Your calls, messages and blocked numbers can only be opened with your PIN in the private app we set up for you, never on this website.
Our hosting provider may keep backup copies of these encrypted files for a short time after they're deleted.

Questions

Email support@cueprotect.com. CueProtect is part of CueVerse, from KiddoCue LLC.